Frequently Asked Questions
Shipping and Delivery
Where do you ship to?
We currently ship nationwide across New Zealand and internationally to selected countries.
How much does shipping cost?
Shipping rates are calculated at checkout, standard shipping within New Zealand is between $10.00 and $20.00. International shipping rates are $35.00.
How long will my order take to arrive?
Orders are processed within 1-2 days and delivered within 2-5 business days in New Zealand. International shipping typically takes 3-11 business days.
Sizing and Fit
How do I choose the right size?
Go for your usual size however, if you are in between sizes then it is recommended to size down. If you're unsure, feel free to contact us for personalised recommendations.
What is the fit of the 001 Pants?
The 001 Pants are designed with a high fitted waist that flatters all body types, offering both comfort and confidence for professional and personal occasions.
Product Details
What fabric are the pants made from?
The 001 Pants use a high-quality Italian wool suiting fabric, it is a durable, comfortable, and luxurious feeling fabric.
Where are your pants made?
Our pants are proudly designed in New Zealand and expertly made in Italy.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase, provided the pants are unworn, unwashed, and in their original condition with tags attached.
How do I process a return or exchange?
To initiate a return or exchange, please contact us at info@eloisethelabel.com. We’ll guide you through the process.
Care Instructions
How do I care for my pants?
To maintain their quality, we recommend dry cleaning or a gentle cold hand wash. Avoid tumble drying and direct heat exposure.
Customisation and Brand Questions
Can I make changes to my order after purchase?
Changes can be made within 24 hours of placing your order. Please email us at info@eloisethelabel.com as soon as possible.
What inspired Eloise the Label?
Eloise the Label was created to empower young women starting their professional journeys, offering high-quality yet affordable luxury garments.
Contact
How can I contact customer support?
Reach us at info@eloisethelabel.com. We aim to respond within 24 hours.